Support

Last updated: August 4, 2026

Include your phone number (the one you sign in with) and, if it's about a specific challenge or check-in, the challenge name and the date. That's usually enough for us to find it straight away.

Common questions

How do stakes and forfeits work?

You agree a weekly check-in target and place a stake. Meet your target and you forfeit nothing. Fall short and you forfeit your stake divided by your weekly target, multiplied by the number of check-ins you missed. Those forfeits form a pool, Streakers retains a 15% service fee, and the remainder is split equally among everyone who met their target that week.

Why was money taken from my wallet after a bad week?

After a week in which you forfeit, your stake is automatically topped back up to its full amount for the following week using your in-app wallet. This means a challenge can cost more than your original deposit. If your wallet can't cover it, you're made inactive in that challenge instead. The full detail is in the Official Rules in the app, under Settings → Official Rules.

How do I leave a challenge?

Pause your membership first — you can't leave while it's active or during your trial week. You also can't leave while a previous week's shortfall is still unsettled; try again once that week has been processed. When you leave, your remaining challenge balance is returned to your wallet in full.

How do I withdraw my money?

Winnings are credited to your in-app wallet. Go to Profile → Payout History to set up a bank account and withdraw. Withdrawals are handled by Stripe and are subject to a minimum amount, their identity checks, and one pending withdrawal at a time. Note that money in your wallet is used first to top your stake back up, so a payout may be consumed by a later shortfall.

My check-in was rejected. What now?

Check-ins can be reviewed by an automated system at the request of any member of your challenge. Rejected check-ins don't count toward your weekly target. If you think that was wrong, email us and we'll review it.

How do I report someone, or block them?

Every message, check-in photo, comment, and profile has a report option, and you can block any member from their profile. Blocking hides their content from you everywhere. See our Community Guidelines.

How do I delete my account?

In the app, go to Profile → ••• → Settings → Delete Account. You'll need to settle up first — withdraw your wallet balance and leave any active challenges — so that no money is left in play.

I'm not getting my verification code

Codes arrive by SMS and can take a minute. Check that the number you entered is right, including the country code, and that you have signal. If it still doesn't arrive, email us with the number you're trying to use.

Reporting abuse

To report objectionable content or an abusive user, use the report option in the app, or email dipo@getstreakers.com with the details. We have zero tolerance for objectionable content and act on reports promptly.

Contest rules

The complete Official Rules for Streakers challenges — sponsor, eligibility, how results are calculated, prizes, the service fee, and disputes — are in the app under Settings → Official Rules. Apple is not a sponsor of Streakers challenges and is not involved in them in any manner.